Terms & Conditions

Last Updated: 17/02/2026
Company Name: Vectis Auto AI
Website: vectisauto.co.uk
Contact Email: [email protected]

1. Introduction

These Terms & Conditions govern your use of this website and the services provided by Vectis Auto AI.

By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. About Us

[Company Name] provides AI voice agents, conversational AI systems, and business automation services for small and medium-sized businesses in the United Kingdom.

Where applicable, we operate as:

A service provider deploying AI systems

A software integrator connecting third-party platforms

A technical consultant for automation strategy

3. Use of This Website

You agree not to:

Use this website for unlawful purposes

Attempt to gain unauthorised access to systems

Interfere with the security or functionality of the website

Copy or reproduce content without permission

We reserve the right to suspend or restrict access where misuse is suspected.

4. Our Services

We provide services including but not limited to:

AI voice agent setup and deployment

Conversational AI (chatbot) implementation

CRM and automation integration

Ongoing optimisation and support

Specific service details, pricing, and scope will be outlined in individual client agreements or proposals.

5. Client Responsibilities

Clients agree to:

Provide accurate and complete information

Ensure lawful use of AI systems

Comply with applicable data protection laws

Inform customers if calls are recorded (where applicable)

Maintain necessary licences for third-party platforms

We are not responsible for misuse of AI systems once deployed under client control.

6. Fees and Payment

Fees for services will be set out in a separate proposal, quotation, or agreement.

Unless otherwise agreed:

Setup fees are payable in advance

Monthly service fees are payable by recurring subscription

Payments are non-refundable once services have commenced

Failure to make payment may result in suspension or termination of services.

7. Service Availability

While we aim to ensure reliable service, we do not guarantee uninterrupted availability.

Our services may rely on third-party platforms, including:

GoHighLevel

Hosting providers

Telephony providers

API integrations

We are not liable for outages or disruptions caused by third-party systems beyond our control.

8. Intellectual Property

Unless otherwise agreed in writing:

We retain ownership of proprietary systems, frameworks, and AI configurations

Clients are granted a licence to use deployed systems for their business purposes

Website content, branding, and materials remain the intellectual property of Vectis Auto AI.

9. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for indirect or consequential loss

We are not responsible for loss of revenue due to misuse or misconfiguration of AI systems

Our total liability shall not exceed the amount paid by the client in the preceding 30 days

Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot legally be excluded under UK law.

10. Data Protection

We process personal data in accordance with our Privacy Policy.

Where we act as a Data Processor on behalf of clients, clients remain responsible as Data Controllers for ensuring lawful data collection and customer notification.

11. Termination

Either party may terminate services in accordance with the agreed contract terms.

We reserve the right to suspend or terminate services where:

Payments are overdue

Services are used unlawfully

There is breach of these Terms

Termination does not remove the obligation to pay outstanding fees.

12. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties without consent, except where required by law.

13. Amendments

We may update these Terms & Conditions from time to time.
The latest version will always be available on this page.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Vectis Auto AI
5 Shepherd Mews

Ryde

Isle of Wight
PO33 2QA
[email protected]
+44 7576759673