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Privacy Policy
Last Updated: 17/02/2026 Company Name: Vectis Auto AI Website: vectisauto.co.uk Contact Email:[email protected]
1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our AI voice and conversational services.
We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Vectis Auto AI provides AI voice agents, conversational AI systems, and business automation solutions for small and medium-sized businesses in the UK.
For the purposes of data protection law, we act as:
Data Controller for information collected through our website and marketing.
Data Processor when handling data on behalf of our clients.
3. Information We Collect
We may collect and process the following types of personal data:
Information You Provide Directly
Name
Email address
Phone number
Business name
Any information submitted via contact forms
Information shared during consultations
Information Collected Automatically
IP address
Browser type
Device information
Pages visited
Time spent on our website
This data may be collected using cookies and analytics tools.
Information Collected via AI Agents
If you interact with one of our AI voice or chat agents:
Your name
Contact details
Appointment requests
Messages or enquiries
Call recordings (if applicable and disclosed)
Where call recording is enabled, users will be notified appropriately.
4. How We Use Your Information
We use your data to:
Respond to enquiries
Provide consultations and services
Deliver AI agent solutions
Improve our website and services
Send relevant business communications
Maintain security and prevent fraud
We only process personal data where we have a lawful basis to do so, including:
Consent
Contractual necessity
Legitimate interests
Legal obligation
5. Use of Third-Party Platforms
We may use trusted third-party platforms to deliver our services, including CRM, hosting, and communication tools such as:
GoHighLevel
Secure cloud hosting providers
Email service providers
Analytics platforms (e.g. Google Analytics)
These providers process data in accordance with their own privacy policies and applicable data protection laws.
6. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce agreements
When data is no longer required, it is securely deleted.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
Secure hosting environments
Encrypted data transmission (SSL)
Restricted system access
Password protection and role-based permissions
However, no online system can be guaranteed 100% secure.